Shipping Policy for FastTrackRapic

Effective Date: January 2, 2025

At FastTrackRapic, we are committed to providing our customers with a fast, reliable, and transparent shipping experience. This Shipping Policy outlines the terms and conditions for shipping products purchased on our website. Please review this policy carefully before placing an order.

1. Shipping Methods and Options

We offer several shipping methods to meet the needs of our customers. The shipping options available will be displayed at checkout, allowing you to choose the best option for your delivery needs. Shipping methods include:

  • Standard Shipping: Our most economical shipping method, with delivery typically within 5-7 business days.
  • Expedited Shipping: A faster shipping option, with delivery typically within 2-3 business days.
  • Overnight Shipping: A premium shipping service that ensures your order is delivered the next business day (available only for certain locations).
  • International Shipping: We offer shipping to select international destinations. Delivery times and fees vary based on the destination country.

2. Shipping Charges

Shipping charges are calculated based on the shipping method selected, the size and weight of the products, and the delivery destination. The final shipping cost will be displayed during the checkout process before you complete your purchase.

  • Free Shipping: FastTrackRapic may offer free shipping promotions from time to time. This will be clearly communicated at checkout.
  • Additional Charges: For international orders, customs duties, taxes, and other import charges may apply, depending on your location. These charges are the responsibility of the customer and are not included in the shipping cost. You may be contacted by the carrier for payment of these charges upon delivery.

3. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days of receipt, excluding weekends and holidays. Orders placed after 3:00 PM Eastern Time may be processed on the next business day.
  • Order Cutoff Times: Any orders placed after the daily cutoff time or on weekends and holidays may be processed the following business day.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email along with tracking details for your shipment.

4. Delivery Times

  • Domestic Deliveries: Delivery times for domestic orders depend on the shipping method selected:

    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Overnight Shipping: Typically delivered the next business day (Monday to Friday, excluding holidays).

  • International Deliveries: International delivery times vary by destination and shipping method. You will be provided with an estimated delivery date at checkout, but please note that customs processing and international shipping can affect delivery times.

5. Shipping Restrictions

  • Shipping Address: We can ship to valid street addresses within the United States and select international locations. We do not currently ship to P.O. boxes or APO/FPO addresses.
  • International Shipping: International shipping is available to select countries. Please note that shipping restrictions may apply to certain products or countries, and we reserve the right to cancel orders that cannot be shipped to certain locations.

6. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the progress of your shipment directly through the carrier’s website. If you have trouble tracking your order or if you need further assistance, please contact our customer service team.

7. Shipping Delays

While we strive to ensure timely delivery, there are certain factors beyond our control that may cause delays, including:

  • Weather-related disruptions
  • Carrier delays
  • High order volume during peak seasons or promotional periods
  • Customs delays for international orders

If there are any significant delays in processing or shipping your order, we will notify you via email and work to resolve the issue.

8. Missing or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us immediately so we can assist you in resolving the issue. We may request photographic evidence of the damage and will initiate a claim with the carrier if necessary. We will either offer a replacement or a refund for damaged or lost items, depending on the circumstances.

9. Change of Shipping Address

If you need to update your shipping address after placing your order, please contact us immediately. We will do our best to accommodate changes, but once an order has been shipped, we are unable to modify the shipping address.

10. Undeliverable Packages

In the event that a package is undeliverable (due to an incorrect address, refusal to accept delivery, etc.), it will be returned to us. We will notify you of the returned package and offer the option of reshipping the order at your expense or issuing a refund (excluding shipping costs).

11. Customer Service and Support

If you have any questions regarding shipping, need assistance with tracking, or have concerns about delivery, please contact our customer service team:

FastTrackRapic
8524 Claystreet Rd, Ford, Virginia
Phone: (804) 265-8579
Email: info@fasttrackrapic.com
Website: fasttrackrapic.com

Our team is available during business hours to assist you with any shipping-related inquiries.

12. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.

By making a purchase on our website, you agree to the terms outlined in this Shipping Policy. We are dedicated to providing you with a reliable and transparent shipping experience and will do our best to ensure your order arrives promptly and securely.