Refund and Return Policy for FastTrackRapic
Effective Date: January 2, 2025
At FastTrackRapic, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied with a product or service, we offer a refund or return policy as outlined below. Please read this policy carefully to understand your rights and obligations.
1. Refund Policy
We offer refunds on eligible products or services within a specified period from the date of purchase. Refund requests are subject to the following conditions:
- Eligibility for Refund: To be eligible for a refund, the item or service must be returned unused and in the original condition, including any packaging, instructions, or other items that came with the product. Services must be canceled within a reasonable time frame as detailed in the service agreement.
- Refund Requests: Refund requests must be made within 30 days of the purchase date. After 30 days, we will no longer be able to offer a refund unless there is an issue with the product or service that is covered under warranty or applicable laws.
- Refund Process: Once a refund request is approved, we will process the refund to the original payment method. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
- Exemptions: Certain products or services may be non-refundable, such as customized items, downloadable digital content, or products marked as final sale. Please refer to product-specific terms for exceptions.
2. Return Policy
If you are not completely satisfied with a product you’ve purchased, we accept returns under the following conditions:
- Return Window: Returns must be made within 30 days from the purchase date. After 30 days, returns will not be accepted, unless a product defect or error on our part is found.
- Return Condition: Items must be returned in new, unused condition. Any product that shows signs of use, damage, or is missing original packaging may not be eligible for return. Please ensure that all components, tags, or accessories are returned with the product.
- Return Process: To initiate a return, contact our customer service team via email at info@fasttrackrapic.com or call us at (804) 265-8579 to receive return instructions. Please include your order number and a brief explanation of why you are returning the item.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. If we determine that the return is due to a mistake on our part, we will provide a prepaid return shipping label.
3. Exchanges
If you received a defective or incorrect item, we are happy to offer an exchange for the same product or a product of equal value. Exchange requests must be made within 30 days from the date of purchase, and the item must meet our return conditions.
4. Damaged or Defective Products
If a product arrives damaged or defective, please contact us immediately upon receipt. We will assist you in resolving the issue by offering a refund, replacement, or exchange, depending on the situation. We may request photographic evidence of the damage to expedite the process.
5. Non-Refundable Items
The following items are non-refundable and non-returnable:
- Customized products or services that were specifically tailored for your needs.
- Downloadable digital content or software once accessed or downloaded.
- Gift cards or vouchers.
6. How to Contact Us
If you have any questions regarding our refund and return policy, or if you need assistance with a return, refund, or exchange, please contact our customer service team:
FastTrackRapic
8524 Claystreet Rd, Ford, Virginia
Phone: (804) 265-8579
Email: info@fasttrackrapic.com
Website: fasttrackrapic.com
By using our website or purchasing our products or services, you agree to the terms and conditions outlined in this Refund and Return Policy. We are committed to resolving any issues quickly and ensuring your satisfaction.